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Check-in is guaranteed from 2 p.m.
Check-out is required by 11 a.m.
Check-in takes place in person at our reception desk.
At check-in, please present a valid form of identification for registration.
All essential information regarding hotel services and your room will be provided at this time.
Yes, subject to room availability (upon request). If your room is not ready, you can always leave your luggage in our storage room free of charge and start exploring the city right away.
Yes, late check-out is possible subject to availability and incurs an additional charge.
The reception is available 24 hours a day for assistance. It is available at any time to call taxis, provide tourist information and resolve any needs or emergencies.
The staff speak fluent Spanish, English, French and German, as well as Italian, to ensure a welcome without language barriers.
The hotel is located in the heart of Florence's historic centre. It is easily accessible by train or car. It is located a short walk from Santa Maria Novella Station. For those arriving by car, the hotel is located in a restricted traffic zone (ZTL): guests are invited to consult the detailed parking instructions.
There is no direct shuttle service available. Upon request, a private transfer can be arranged or a taxi can be called to and from Florence Peretola Airport (FLR) or other destinations.
There is no internal parking. We have an agreement with a private car park in the immediate vicinity. The cost is approximately €35 for 24 hours. The car park will take care of communicating the vehicle's number plate to the authorities for access to the restricted traffic zone.
Yes, Wi-Fi is available free of charge throughout the hotel, including in the rooms, so guests can stay connected at all times.
Yes, the building has a lift for easy access to all floors.
Yes, the building is accessible.
Yes, pets are allowed in the accommodation (upon request). Please inform us of your pet's presence at the time of booking.
Yes, a secure luggage storage service is available. It is free of charge for early arrivals and on the day of departure.
Yes, the property welcomes children.
Yes, cots and cribs are available free of charge for children in every room. Please request them when making your booking.
Yes, the hotel has a number of rooms specifically designed to be fully accessible. Please request an accessible room when making your booking.
Yes, air conditioning is available in all rooms to ensure maximum comfort during the warmer months.
Approximately 50% of the rooms have a minibar/mini fridge. These amenities are usually found in Superior and Deluxe rooms.
Yes, breakfast is included in the accommodation services.
Breakfast is served in the cosy breakfast room located on the ground floor.
A rich continental breakfast buffet is served, including an assortment of sweet (fresh cakes, croissants, jams, yoghurt) and savoury (cold cuts and cheeses) items to satisfy all tastes.
Yes, there are options for those following special diets. Gluten-free products and alternatives for vegetarians and vegans are available. Please indicate your requirements when booking.
Yes, the staff acts as a concierge service. They are available 24 hours a day to provide directions, assist with services and suggest personalised itineraries.
Yes, we can assist in organising tours and excursions to the main areas and points of interest in the city of Florence.
Yes, there is a tourist tax. The current amount is €6.00 per person per night.
We accept all major credit cards: Visa, Mastercard and American Express.
The standard terms allow for free cancellation up to 48 hours before arrival.
