San Giorgio & Olimpic Hotel Florence > Frequently Asked Questions : City Center Hotel Florence - 3 star Accommodation
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3 Star City Hotel Florence Located in the historical city center of Florence
 
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  Hotel Services FREQUENTLY ASKED QUESTIONS Take a Virtual Tour  
 

» Do all of your rooms contain a Bathroom?line

» Are animals welcome at the hotel?line

» Are the rooms air conditioned and do you have central heating?line

» What category is your hotel?line

» Does your hotel have Parking Facilities?
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» Is the room rate per person or per night?
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» Are children free? line

» Are cots available?
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» What are the directions to the hotel?
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» How do I get to Florence and the Hotel San Giorgio from Pisa International Airport?
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» Terravision Express Shuttle
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» Train
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» The Best Available Rates if I book Online?
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» Is breakfast included in the Room Rate?
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» When are you open?
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» Why do I have to include my credit card number?
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» What is the cancellation policy on my reservation?
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» Once I have made my reservation, will I receive any written confirmation from the hotel?
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» What credit card types are accepted for guarantee/deposit?
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» My credit card number is correct, but the hotel is not accepting it. Why?
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» Is there a hotel shuttle service to/from the airport?
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» Can I specify where I would like my room located (preferred floor, etc)?

» Do all of your rooms contain a Bathroom?
Yes all of our rooms contain their own private bathroom with either bathtub or shower and sometimes both.

» Are animals welcome at the hotel?
Yes, animals of a medium / small size are welcome i.e. cats , dogs and other domestic pets.

» Are the rooms air conditioned and do you have central heating?
Yes all of our rooms have air conditioning and central heating.

» What category is your hotel?
We are an official 3 star city center hotel Florence and offer the following services – 24 hour concierge / night porter service, satellite television in every room, mini bar, telephone, Wifi internet connection.

» Does your hotel have Parking Facilities?
No but parking can be arranged in a nearby garage – price are from Euro 20,00 to 27,00 per day, paying directly at the garage.

» Is the room rate per person or per night?
Price is in Euro and is per room per night and includes everything i.e. continental buffet breakfast, service and tax

» Are children free?
Usually children from 0 to 6 years old sleep free or a 50% discount is applied on price of a double room when staying with their parent's using the existing bedding or cot. Children 7-12 years old are entitled to a reduction in a triple room

» Are cots available?
Our Hotel offers cots free of charge.

» What are the directions to the hotel?
We are located in the historical center of Florence and the hotel may be reached by taking the left hand exit from Santa Maria Novella Train Station and following the underground passage to Piazza dell’Unita – from here walk up Via San Antonino for about 5 meters where our hotel the San Giorgio is on the left – nearby Florence attractions include the street market of San Lorenzo, the Duomo, the Medici Chapels and the marvelous church of Santa Maria Novella – detailed directions for our city center hotel Florence can be found in the hotel location page.

» How do I get to Florence and the Hotel San Giorgio from Pisa International Airport?
By Bus: The number 3 bus travels from the Airport to Pisa train station every 15 minutes. Trains to Florence from Pisa are quite frequent please check Trenitalia website for timetables.

» Terravision Express Shuttle
A dedicated coach service for Ryanair passengers operates between Pisa airport and the centre of Florence (Santa Maria Novella station).

» Train
Journey from Pisa Airport to Florence city centre costs just under EUR 10 one way

» The Best Available Rates if I book Online?
We guarantee you our best available rate if you book using our online booking system, after all this is our official hotel web site therefore, why would we want you to book anywhere else? – Our pledge "best rates guaranteed through the official website!"

» Is breakfast included in the Room Rate?
Yes, a continental breakfast is included in the room rate. You may help yourself to an array of breakfast items including cereals, fresh milk, yoghurt, fresh seasonal fruit, pastries and cakes, fresh bread, rolls, butter, marmalade, jams, fresh fruit juices, teas, coffees and cappuccino.

» When are you open?
The Hotel San Giorgio is open all year round, every day.

» Why do I have to include my credit card number?
You will be required to submit a credit card number at the time of booking. We need your credit card number to hold your room and to send a confirmation number. NO MONEY WILL BE DEBITED UNTIL YOU CHECK OUT OF HOTEL (unless you have booked the non refundable room promotion).

» What is the cancellation policy on my reservation?
Usually cancellation for normal reservations (excluding non refundable rooms) can be made up to 48 hours in high season, and 24 hours in low and medium season prior to arrival at NO CHARGE. After this limit the cost of the FIRST NIGHT will be charged to your credit card. Please refer to the cancellation policy in the terms and conditions of the reservation, you can see them before you click “confirm” reservation.

» Once I have made my reservation, will I receive any written confirmation from the hotel?
Yes, an email will be sent as confirmation of your reservation together with a personal code that will allow you to change and modify your reservation.

» What credit card types are accepted for guarantee/deposit?
Amex, VISA, MasterCard, Diners.

» My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
-Your card type is not accepted at the hotel.
-The card expiration date precedes the reservation date.

» Is there a hotel shuttle service to/from the airport?
Pick-up can be arranged on request. Costs vary depending on which airport you are arriving.

» Can I specify where I would like my room located (preferred floor, etc)?
The hotel staff will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability.

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Hotel San Giorgio Florence
Hotel San Giorgio & Olimpic Florence | Via San Antonino 3, Florence, 50123 | Tel.: 055/284344 | Fax: 055/283580 | Partita IVA : 00907440481
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